FAQ

Is your manufacturing ethical?

Our hats are ethically designed, and manufactured in Canada. 

What are the shipping costs?

Shipping costs vary based on the destination and order value. For orders over $100 CAD or $100 USD, we provide free standard shipping. For orders under these amounts, a flat fee applies, which is $12 CAD for Canada and $15.90 USD for the United States for standard shipping. Express shipping rates are also available at a flat fee.

E-Gift Cards are excluded from free shipping totals.

What is your return policy?

At this time all hats are final sales.

Do you offer exchanges?

Currently, we do not offer exchanges. 

Why is the pre-order length so long?

We partner with local manufacturers to create our hats in small, carefully crafted batches. This approach allows us to maintain a close eye on quality at every step of the process, ensuring each piece meets our high standards. By producing in smaller quantities, we also minimize waste and uphold our commitment to sustainable, responsible production practices. While this may extend the pre-order timeline, it ensures that every hat you receive is thoughtfully made with care and purpose.

How does sizing work?

One size fits most. On average our hats can be adjusted down to twenty inches and up to twenty four and three quarter inches.

Can I make changes to my address after an order has already been placed?

Contact us at info@lividheadwear.com and we will try our best to accommodate your requests. If the order has already been fulfilled and shipped we may not be able to make any changes.